Public Offer Agreement
The contract of the public offer on the remote sale of goods
on the website of the Internet platform "EXPRESS CHIP"
Internet platform "EXPRESS CHIP", located on the domain name http://exspresscheap.ru Limited Liability Company "EXSPRESSCHAP", OGRN 1175275074930, TIN 5245029246, CHECKPOINT 524501001; Legal address: 607635, Russia, Nizhny Novgorod city district, rural settlement of Novosti, Engineering Passage, 7, building 1, apartment 31, represented by General Director Svetlana Evgenievna Malova, acting on the basis of the Charter, hereinafter referred to as the "Administration of the Internet site", publishes a Public Offer for the sale of Goods remotely.
1. TERMS AND DEFINITIONS
In this Offer Agreement, unless the context requires otherwise, the following terms have the following meanings and are an integral part of it:
Offer — this Contract is an offer, including all its appendices;
Acceptance—full and unconditional acceptance by the Buyer of the terms of this Offer Agreement;
Product — goods, products, information about the name, assortment and price of which is posted on the website of the Internet platform "EXPRESS CHIP" http://exspresscheap.ru
Website — http://exspresscheap.ru
Administration of the Internet site - site administration
Internet platform http://exspresscheap.ru - a resource open for free visual inspection, publicly available, owned by EXPRESS CHIP LLC, posted on the Internet at http://exspresscheap.ru containing information about the product range, price, terms of delivery of the goods to the Buyer.
A promotional discount is a discount that is provided for a certain Product. The discount amount is indicated on the Product page. The price of the Product is indicated taking into account the promotional discount.
An order is a duly executed Buyer's request for purchase and delivery to the address specified by the Buyer, selected on the Website.
The User is an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders on the Internet platform "EXSPRESSCHEAP".
"Buyer" — an individual who has concluded this Offer Agreement with the Seller on the terms contained in the Offer Agreement;
Site Visitor — a person who came to the site http://exspresscheap.ru without the purpose of placing an Order and purchasing goods on the Internet platform "EXSPRESSCHEAP".
Seller — A legal entity or individual entrepreneur whose goods are posted on the Internet site.
Seller's Page — a Website page containing information about the terms of sale, delivery and return of Goods sold by Sellers, as well as other information that is essential for the conclusion and execution of the contract of sale of Goods. The Seller's page is available via the link placed on the Product description page under the "Add to cart" button.
Personal Account - an interface for storing and editing user data of the Buyer, a closed area of the website of the Internet platform "EXSPRESSCHEAP", http://exspresscheap.ru available only to Buyers who have passed the registration procedure, allowing you to manage logical blocks.
Order history is a closed area of the Seller's Online store, accessible only to Buyers who have passed the registration procedure, and containing information on all Orders of the Buyer.
Debate is a method of pre-judicial settlement of disputes between the buyer and the seller.
Bonus points are a conditional unit equal to 1 ruble.
Money back guarantee - under this wording, the parties understand and accept the following: Buyer/By placing an order and paying for a purchase on the Online store's website, the Client/Customer automatically receives insurance for all paid orders. In case of loss of a parcel/order on any route, the insurance company reimburses the Buyer/Client/Customer for the costs of the purchased paid goods on the order and its mailing. The money back guarantee is canceled after the Buyer receives the parcel/By the client/By the customer.
2. GENERAL PROVISIONS
2.1. In accordance with Articles 435, 437, 494 of the Civil Code of the Russian Federation, this document, addressed to individuals, is an irrevocable offer of the limited liability company "EXPRESS CHIP" (LLC "EXPRESS CHIP"), represented by Director General Svetlana Evgenievna Malova, acting on the basis of the charter, to conclude a public offer agreement on the following terms (hereinafter referred to as the Offer Agreement).
2.2. The full and unconditional acceptance of this Offer Agreement is the acceptance by the Buyer of the terms of this Offer Agreement when registering in the "Personal Account" on the website http://exspresscheap.ru .
2.3. Acceptance of the Offer Agreement means that the Buyer agrees with all the provisions of this Offer Agreement, and is equivalent to the conclusion of the agreement that the Buyer makes payment and accepts the Goods in accordance with this Offer Agreement.
2.4. Based on the above, carefully read the text of this Offer Agreement
2.5. Goods sold by Sellers under this Offer Agreement are not subject to further resale. The buyer guarantees that the goods are purchased by him for his own needs.
2.6. By ordering Goods through the Online Platform, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods), as well as the terms of sale and delivery of Goods posted on the pages of the relevant Sellers containing information about the terms of sale and delivery of Goods. In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User is obliged to immediately stop using the service and leave the site http://exspresscheap.ru
2.7. The Agreement may be changed unilaterally by the Site Administration without notifying the User/The buyer. The new version of the Agreement comes into force after 7 (seven) calendar days from the date of its publication on the Website, unless otherwise provided by the terms of this Agreement.
2.8. The Public Offer is recognized as accepted by the Site Visitor / Buyer from the moment of registration of the Visitor on the Site
2.9. The purchase and sale agreement is considered concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.
2.10. By informing the Seller of his e-mail and phone number, the Site Visitor/User/The Buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by him for the purpose of fulfilling obligations to Site Visitors/By users/By Buyers, in order to carry out promotional and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of obligations by the Buyer under this Public Offer.
2.11. When Making An Order, the User/The Buyer agrees that the Seller may entrust the execution of the Contract to a third party
2.12. All rights and obligations under the Agreement concluded with the User arise directly from the Seller, while the Buyer, accepting this Agreement, fully understands and agrees that in the case of concluding an agreement with the Seller, EXPRESS CHIP is not a party to this agreement and does not bear obligations related to its execution, except as provided for in this Public Offer.
2.13. You can place an order on the online platform http://exspresscheap.ru 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.
3. SUBJECT OF THE AGREEMENT
3.1. The text of this Agreement is a public offer (in accordance with Article 435 and part 2 of Article 437 of the Civil Code of the Russian Federation).
3.2. Acceptance of this offer (contract) is the execution by the Buyer of an order for Goods in accordance with the terms of this offer. The Buyer makes an order for the Goods by performing the actions specified in the paragraph "How to make an order", a direct link to the paragraph: https://exspresscheap.ru/kak-sdelat-zakaz/
3.3. The subject of this Agreement is to enable the User to purchase for personal, family, household and other needs not related to business activities, Products presented in the catalog web site at http://exspresscheap.ru
3.4. This Agreement applies to all types of Products and services presented on the Site, with the description present in directory of Internet sites.
3.5. The Seller transfers, and the Buyer accepts and pays for the goods under the terms of this Agreement. The buyer pays for the order with 100% prepayment. As long as the order, delivery and insurance amount of the Parcel on the order is not paid by the Buyer in full, the order is not considered accepted for execution and delivery.
3.6. The ownership of the Ordered Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer. The risk of his accidental death or damage to the Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer.
3.7. The prices of the Goods are determined by the Seller unilaterally, indisputably and are indicated on the pages of the Internet site located at the Internet address: http://exspresscheap.ru
3.8. The price of the goods is indicated in rubles of the Russian Federation or US dollars
3.9. By accepting this offer, the Buyer agrees that:
3.9.1. Registration data (including personal data) are provided by him voluntarily.
3.9.2. Registration data (including personal data) is transmitted electronically via open Internet communication channels
3.9.3. Registration data (including personal data) are transferred to the Seller for the purposes specified in this offer and may be transferred to third parties for the purposes specified in this offer.
3.9.4. Registration data (including personal data) may be used by the Seller to promote goods and services by making direct contacts with the Buyer via communication channels.
3.9.5. The consent given by the Buyer to the processing of his registration data (including personal data) is indefinite and can be revoked by the Buyer or his legal representative by submitting a written application to the registration address of EXPRESS CHIP LLC
3.10. The contract concluded on the basis of the Buyer's acceptance of this offer is an accession agreement to which the Buyer joins without any exceptions and/or reservations.
3.11. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement, including the Buyer's consent to the Seller sending him e-mail messages about the status of his order and surveys to improve the quality of customer service. The buyer who purchased the goods on the Seller's Internet site (who placed an order for the goods) is considered as a person who entered into a relationship with the seller under the terms of this Agreement.
4.REGISTRATION ON THE WEBSITE
4.1. Only registered Buyers can place an Order on the Internet site, while the Buyer has the right to register on the site only 1 (one) time, i.e. he can have only one Personal Account.
4.2. When registering in the "Personal Account" on the website of the Internet platform "EXPRESS CHIP" http://exspresscheap.ru The buyer must provide the following registration information about himself:
* Last name, first name
* Email address (hereinafter used as login)
* Password to the Personal Account (only Latin letters and numbers)
• Delivery address of the ordered and paid goods
4.3. Personal data can be changed in the Personal Account on the website
4.4. The website administration (Seller) is not responsible for the accuracy and correctness of the information provided by the Buyer during registration and ordering
4.5. The buyer who has registered on the Internet platform receives an individual identification by providing a login and password. Individual identification of the Buyer allows to avoid unauthorized actions of third parties on behalf of the Buyer and opens access to additional services. The transfer of the login and password by the Buyer to third parties is prohibited.
4.6. The Buyer is solely responsible for all possible negative consequences in case of transfer of the login and password to third parties.
4.7. If the User has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the site administration about this. http://exspresscheap.ru by sending the corresponding email to the support service address: firstname.lastname@example.org
5. PRODUCT AND PURCHASE PROCEDURE
5.1. The Seller ensures that the Goods presented on the Website are available in his warehouse. The photos accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify information about the Product, the Buyer can contact the Seller. The information provided on the Website is updated once a day.
5.2. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration.
5.3. The Buyer can submit an application to the Site Administration at email@example.com about the product he needs, which is not available on the site. The site administration will take all measures to meet the needs of Customers. Further actions are similar to all the above and below described schemes of work.
5.4. The buyer can order no more than 10 pieces of one type of product in one order. If the Buyer orders one type of goods, in one order, more than 10 pieces, the Seller and the site Administration are not responsible for the seizure by customs of a part of the goods exceeding 10 pieces or the entire batch of products. The cost of the seized goods, due to the fault of the Buyer who did not comply with the requirements of customs regulations, is not refunded.
5.5. In case of cancellation of a fully or partially paid Order, the Parties agree on the terms of compensation of the amount paid: the cost of the cancelled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid. Or the Buyer can choose any other products to order for the canceled amount.
5.6. The Buyer's order is made in accordance with the procedures specified on the Website in the section "How to make an order" at https://exspresscheap.ru/kak-sdelat-zakaz/
5.7. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
5.8. After placing an Order on the Website, the Buyer is provided with information about the order, delivery dates by sending an email message to the address specified by the Buyer during registration.
5.9. The order is considered incomplete if the Buyer has not paid for the goods on the website http://exspresscheap.ru . If the Buyer has closed the order and made the payment, then such an Order is considered completed.
5.10. Large-sized goods, goods weighing over 10 kg, as well as an order according to customer sketches, are issued by additional agreement between the Seller and the Buyer. The buyer will not be able to close the order and pay for such an order without confirmation of all costs and the final cost on the part of the Seller (the parties agree on the sketch, the timing of the preparation of the tree, the timing of the manufacture of the product, the delivery time of the product, the cost of cargo insurance, the cost of duty, the cost of delivery to the door and other costs). Based on the results of the approvals of all amounts, the Buyer makes a payment in the amount of 50% of the cost of the product, delivery, insurance, duty. Full payment, the second part of the cost of 50% is made by the Buyer before the start of the manufacture of the product by the Seller. The Seller notifies the Buyer about the readiness to manufacture the product.
5.11. The production time of wood products, under the order, as well as under the order according to the sketches of the Buyer, can reach 4 months.
5.12. The seller has the right to cancel Orders that contain items from which the Customer refused 5 times or more, giving reasons that are not related to defects in these Products
5.13. The seller is entitled to refuse the contract and Order processing, if the Client already decorated and has not received other previously issued Orders for a total amount of 20 thousand rubles and above.
5.14. All information materials about the Goods presented on the Website are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Goods, before placing an Order, the Customer must contact the Seller.
5.15. If the execution of the Order by the Seller has become impossible for reasons beyond the control of the Customer or the Seller (in case of closure of the delivery region by the Delivery Service, changes in customs rules and procedures and other circumstances preventing the transfer of the Goods by an agreed method, including in case of loss of the Order during delivery, the absence of the Goods from the supplier of this Product, the non-receipt of the Goods to the Seller's warehouse, the absence of Goods in the warehouse due to defects detected during Order processing, the re-shipment or inoperable Goods, etc.). The Seller is obliged to immediately notify the Customer about this by sending an electronic message to the email address specified during registration on the Website and/or in the "Messages" section, and the Customer is obliged to cancel the purchase and sale agreement or agree on new terms of delivery of Goods by placing a new Order, if the Goods are on sale.
6.DELIVERY OF THE GOODS
6.1. Methods, as well as approximate terms of delivery of Goods sold on the Internet site, are indicated on the Website in the "Delivery" section at https://exspresscheap.ru/oplata-i-dostavka/
6.2. Methods and approximate terms of delivery of Goods sold by Sellers are indicated on the relevant pages of Sellers on the Website http://exspresscheap.ru Delivery times may have deviations in the direction of increase, but not more than 120 days, (the increase in terms is due to the pandemic CIVID-19)
6.3. The territory of delivery of the Goods presented on the Website is not limited to the borders of the Russian Federation, the Republic of Belarus, Kazakhstan and Ukraine. In cases of agreement between the client and the seller, delivery can be carried out to other countries.
6.4. The territory of delivery of certain types of Goods is limited to certain countries. A detailed list of goods whose delivery is limited is contained in the Customs Regulations of the Buyer's country.
6.5. The rules for the import of Parcels, restrictions on the import of goods, as well as the permissible amounts of purchased goods, which are set by the Buyer's country, are tracked by the Buyer independently. When ordering Products, the Buyer independently complies with the rules and Requirements for the import of products from Sri Lanka established by the Buyer's country.
6.6. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller. The COVID-19 pandemic refers to unforeseen circumstances)
6.7. The delivery of the goods to the Buyer can be carried out in various ways chosen by him when placing an order. The delivery period is from 17 (seventeen) to 150 (one hundred and fifty) days, depending on the delivery method.
6.8. Delivery time can be extended at the request of the Buyer by contacting the Seller.
6.9. Delivery time of bulky cargo can reach up to 150 days, depending on the place of delivery and method.
6.10. The delivery method is chosen by the Buyer when placing an order.
* Postal delivery (35-60 days)
• Sea Mail (90-150 days)
* EMS dispatch (17-25 days)
• Budget dispatch (10 - 60 days)*
* Delivery by courier (1-2 days)*
6.11. Upon receipt of the Order, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient").
6.12. The cost of delivery of each Order is calculated individually, based on information about the Seller of the ordered Goods, the weight of the Goods, the region and the method of delivery.
6.13. The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. The procedure and conditions for charging for delivery are available on the SRI LANKA Post website. Sellers selling their Goods on the Internet platform may charge a separate fee for the delivery service (the terms and cost of delivery, if a separate fee is charged for it, are posted on the relevant Seller's Pages).
6.14. Claims to the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of the Russian Federation "On Consumer Rights Protection" and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for warranty service or replacement, does not make it possible to carry out warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of a refund of the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation "On Consumer Protection".
6.15. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the time of receipt of the Goods by the Recipient at the post office, unless the Parties provide for other places to receive the order.
6.16. Upon receipt of the Order at the post office, the Recipient, after completing all necessary procedures related to the receipt of the Goods, is obliged to inspect the delivered Goods and open them in the presence of Postal workers to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the service life of the delivered Goods and the integrity of the packaging. If there are claims to the delivered Goods (not to the attachment, attachment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), at the direction of the Recipient, Mail employees draw up an Act on the identified inconsistencies. If the Recipient has not filed claims in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
6.17. In case of return of the Goods delivered by Mail due to the presence of claims against the Goods, the Recipient is obliged to attach to the Shipment, as well as send it to the e-mail of the Seller and the site administration (firstname.lastname@example.org), (scanned copies or photos in the format .jpeg, .png) containing the returned Goods, the following documents•
* a copy of the payment receipt or other document confirming the purchase of the returned goods on the Internet site http://exspresscheap.ru
* photos with identified defects of the product.
* a copy of the Shipment inventory;
* return form. ( download)
6.18. The goods presented on the Website, in terms of quality and packaging, comply with GOST and TU, which is confirmed by the relevant documents of the Manufacturer's country (certificates, etc.).
6.19. Free delivery is carried out within the boundaries of the city of Nizhny Novgorod. Delivery becomes free when buying from 1300 (one thousand three hundred rubles). Delivery in Nizhny Novgorod is carried out within two days from the moment of placing and paying for the order on the website exspresscheap.ru If the purchase price is less than 1300 rubles, the courier delivery cost is 200 rubles within the boundaries of the city of Nizhny Novgorod.
6.20 Budget delivery - delivery that is also carried out by Sri Lanka post, This type of delivery excludes: cargo and parcel insurance, tracking (track number), any guarantees for the delivery of cargo to the Russian Federation. When choosing this type of delivery, the buyer who made the order on the site assumes all responsibility Exspresscheap.ru . Expresschip LLC does not bear any responsibility for the delivery and dispatch of goods from Sri Lanka. This type of delivery is carried out only in Russia. With a separate agreement between the Buyer and the seller, this type of mail can be sent to the Buyer's country.
7. PAYMENT FOR THE GOODS
7.1. The price of the goods sold on the Internet site is indicated in rubles of the Russian Federation, US dollars and includes value added tax if the relevant Seller applies the general taxation system.
7.2. The price of the Goods is indicated on the Website. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the position or Order in full. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way as it was paid, or the Buyer selects on the website any other products for the amount that was paid by the Buyer for the cancelled order.
7.3. The price of the Goods on the Website can be changed by the Seller unilaterally. At the same time, the price of the Goods Paid by the Buyer is not subject to change. The price of the Product can be differentiated by region.
7.4. Online payments are accepted via electronic payments through the Robokassa payment system.
7.4.1 When paying for an order through the Robokassa payment system, you will be redirected to the Robokassa payment gateway where you will need to enter the details of the bank card with which you pay for the order. The connection to the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments VerifiedByVisa or MasterCardSecureCode, you may also need to enter a special password to make a payment.
7.4.2 - excluded
7.4.3 - excluded
188.8.131.52 - excluded
7.4.4 When paying through the Robokassa payment system, a commission is charged for the transaction, according to the Robokassa tariff plans. Check the exact percentage of the commission on the website https://robokassa.com
7.5. Features of payment for Goods using bank cards:
• In accordance with the Regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on operations performed using payment cards" dated 12/24/2004 No. 266-P, bank card transactions are performed by the cardholder or a person authorized by him.
* Authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
• In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Website and prepaid with a bank card are checked by the Seller. In order to verify the identity of the owner and his/her eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
8. RETURN OF GOODS AND FUNDS
8.1. The return of the Goods is carried out in accordance with the "Return Conditions" indicated on the Website at https://exspresscheap.ru/vozvrat /. The rules for the return of Goods can be set by each relevant Seller independently and are published on the relevant Seller's Page. "EXPRESS CHIP does not have obligations regarding the return of Goods sold by Sellers.
8.2. The refund of funds to the Buyer is carried out to the personal account of the Internet platform EXSPRESSCHEAP.RU of the customer within 2 (two) working days from the date of receipt of the goods at the Seller's warehouse.
8.3. The refund of funds to the Buyer is made to the bank account within 5 (five) - 30 (thirty) working days (the period depends on the Bank that issued the bank card), from the moment the goods arrive at the Seller's warehouse.
8.4. The return of Goods of proper quality is a product in the original ("native") packaging, with all the labels that were available at the time of sale.
8.5. Damaged, with traces of socks, with torn labels, goods are not subject to return! Gift souvenirs and postcards are also non-refundable.
8.6. The Buyer has no right to refuse the ordered and paid Goods.
8.7. Return of Goods of inadequate quality:
8.7.1. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received product must match the description of the ordered product on the Website http://exspresscheap.ru . The difference of design elements or design from the description stated on the Website is not a sign of inadequate quality.
8.7.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of receipt of the Goods.
8.7.3. Upon receipt of the Order at the post office, the Recipient is obliged to inspect the delivered Goods and perform its opening in the presence of Postal workers to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the service life of the delivered Goods and the integrity of the packaging. If there are claims to the delivered Goods (underinvestment, attachment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), at the direction of the Recipient, Mail employees draw up an Act on the identified inconsistencies. If the Recipient has not filed claims in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
8.7.4. If the Goods of inadequate quality were transferred to the Buyer and this was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Article 18 "Consumer rights when defects are found in the goods" of the Law on Consumer Protection.
8.7.5. The requirement to return money paid for the product amounts to be satisfied within 30 days from the date of the relevant requirements by the Purchaser and confirmation of their claims above mentioned documents, in the above terms (article 22 of the RF Law "On protection of consumer rights").
8.8.Cannot be exchanged or returned (according to the List approved by the RF Government decree of January 19, 1998 No. 55):
8.9. The refund of funds is carried out by returning the cost of the paid Goods to the bank card. The method must be specified in the appropriate field of the return request, which can be found at the address (form) or in another similar document issued by the Seller. The methods of refund of funds paid for Goods of inadequate quality sold by Sellers are determined by such sellers independently and are indicated on the relevant Pages of Sellers.
8.10. Also, a refund can be made to the Buyer's personal bonus account, for further payment with bonus points of the ordered goods. Learn more about bonus points here.
9. SETTLEMENT OF DISPUTES ON ORDERS
9.1. Settlement of disputes on orders, in the following cases:
* The track number for tracking the parcel is not specified by the Supplier, and you cannot track the movement of your parcel.
* Products received in unsatisfactory condition
* The received products differ from those indicated on the website in terms of parameters, characteristics or features.
occurs by opening a debate on the site.
The debate is opened no later than 2 (two) days from the date of closing of the transaction.
In case of inaction of the seller, the Buyer must contact the support service: write a letter, no later than 15 working days from the opening date of the "Debate" to the email address: email@example.com
In the letter, you must provide all the details of the problem, the order number, attach a photo and describe the essence of negotiations with the Supplier.
The EXPRESS CHIP team will take all possible measures to sort out the disputed situation.
10.1. The Seller is not liable for damage caused to the Buyer as a result of improper use of Goods purchased on the Internet site.
10.2. The site Administration is not responsible for the content and functioning of external sites.
10.3. EXPRESS CHIP LLC is not responsible for the quality of the Goods sold by the Sellers, as well as for the fulfillment of their obligations to transfer the Goods to the Buyer, according to their completeness and quantity corresponding to the Order issued by the Buyer. The Buyer hereby agrees that any claims regarding the quality, quantity and completeness of the Goods, as well as the delivery time of the Goods, are subject to referral to the seller whose Goods were ordered on the Internet site. At the same time, EXPRESS CHIP undertakes to assist Buyers in resolving their claims against Sellers by providing all information available to EXPRESS CHIP regarding the working procedure, conditions of sale and return of Goods, the location of the relevant Sellers, as well as any other information essential for resolving such claims that is at the disposal of EXPRESS CHIP and is not confidential by law or contract.
10.4. The Seller undertakes:
10.4.1. From the moment of conclusion of this Agreement, to ensure in full all obligations to the Buyer in accordance with the terms of this agreement and the current legislation. The Seller reserves the right to default on the obligations under the Contract in case of force majeure circumstances.
10.4.2. Process the Buyer's personal data in accordance with the procedure established by the current legislation regarding the organization of processing and ensuring the security of personal data.
10.4.3. If the purpose of personal data processing is achieved, the Seller undertakes to terminate the processing of personal data or ensure its termination (if the processing of personal data is carried out by another person acting on behalf of the Seller) and destroy personal data or ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) within a period not exceeding thirty days from the date of achievement of the purpose of personal data processing, unless otherwise provided by the contract, the party to which, the beneficiary or guarantor of which is the Buyer, by another agreement between the Seller and the Buyer.
10.4.4. If the Buyer withdraws consent to the processing of his personal data, the Seller undertakes to terminate their processing or ensure the termination of such processing (if the processing of personal data is carried out by another person acting on behalf of the Seller) and if the storage of personal data is no longer required for the purposes of processing personal data, destroy personal data or ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) in time, not exceeding thirty days from the date of receipt of the said recall, unless otherwise provided for by the contract to which the Buyer is a party, beneficiary or guarantor.
10.4.5. Send one of the following (sales receipt, cash receipt, payment invoice, invoice) to the Client's email address, which was specified in the Personal Account on the website www.exspresscheap.ru
10.5. The Seller has the right to:
10.5.1. To change this Agreement, Commodity Prices and Tariffs for ancillary services, methods and timing of payment and delivery of goods unilaterally, placing them on the pages of a web site, located at Internet address: www.exspresscheap.ru
10.5.2. All changes are effective immediately after publication, and is considered communicated to the Buyer from the time of such publication.
10.5.3. To record telephone conversations with the Buyer. In accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection". The Seller undertakes to: prevent attempts of unauthorized access to information and /or transfer it to persons not directly related to the execution of Orders, promptly detect and prevent such facts.
10.5.4. Without the consent of the Buyer, transfer their rights and obligations to perform the Contract to third parties.
10.5.5. The Seller has the right to make restrictions on the Goods delivered to the Customer at the same time.
10.5.6.Use the "cookies" technology. "Cookies" do not contain confidential information and are not transmitted to third parties.
10.5.7. Receive information about the IP address of the Site visitor www.exspresscheap.ru . This information is not used to identify the visitor and is not subject to transfer to third parties.
10.5.8. The Seller has the right to send advertising and informational messages to the Buyer via e-mail and SMS mailings with information about discounts, promotions, new arrivals, etc. The frequency of mailings is determined by the Seller independently, unilaterally.
10.5.9. The Seller has the right to make restrictions on the amount of ordered goods for one day of delivery.
10.6. The Buyer undertakes:
10.6.1. Prior to the conclusion of the Contract, familiarize yourself with the contents and terms of the Contract, the prices of the Goods offered by the Seller on the Internet site.
10.6.2. In fulfillment of the Seller's obligations to the Buyer, the latter must provide all the necessary data that uniquely identifies him as the buyer, and sufficient to deliver the Goods paid for to the Buyer.
10.6.3. Pay for the ordered Goods and their delivery under the terms of this agreement.
10.6.4. Comply with the Rules of Sale.
10.6.5. Not to use the goods ordered on the website for business purposes.
10.7. The site Administration has the right to:
10.7.1. To send advertising and informational messages to the Buyer via e-mail and SMS mailings with information about discounts, promotions, new arrivals, etc. The frequency of mailings is determined by the Site Administration independently, unilaterally.
11. CONFIDENTIALITY AND INFORMATION PROTECTION
11.1. User's Personal Data/The Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.
11.2. When registering on the Website, the User provides the following information: Surname, First name, Patronymic, contact phone number, email address, delivery address of the goods.
11.3. By submitting their personal data to the Seller, the Site Visitor/User/The Buyer agrees to their processing by the Seller, including in order to fulfill the Seller's obligations to the Site Visitor/By the user/The Buyer within the framework of this Public Offer, the Seller's promotion of goods and services, conducting electronic and sms surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Customers, conducting prize draws among Site Visitors/Users/ Buyers if any will take place, monitoring the satisfaction of the Site Visitor/User/The Buyer, as well as the quality of services provided by the Seller.
11.4. Personal data processing means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data.
11.4.1. The Seller has the right to send informational, including advertising messages, to the User's e-mail and mobile phone/The buyer.
11.4.2. User/The buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the site administration of his refusal by sending a corresponding application to the email address firstname.lastname@example.org . Service messages informing the User/The Buyer's information about the order and the stages of its processing are sent automatically and cannot be rejected by the User/The buyer.
184.108.40.206. Withdrawal of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer by submitting a written application in any form to the address specified in clause 4.11.1.
11.4.4. The Administration receives information about the IP address of the Site visitor www.exspresscheap.ru This information is not used to identify the visitor.
11.4.5. The Seller, the Site Administration, are not responsible for the information provided by the User/ By the Buyer on the Site in a publicly accessible form.
11.4.6. The Seller has the right to record telephone conversations with the User/The buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or transfer it to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
*Read more about the procedure for exercising the rights provided for by Federal Law No. 152 "On Personal Data" here.
12. GIFT CERTIFICATES
12.1 The use of this gift certificate (hereinafter referred to as the certificate) implies that the Buyer and/or the Holder and/or the Bearer of this certificate accepts the terms and conditions set out below.
12.2 This certificate can be used to receive a one-time discount in the amount of the nominal value of the certificate in the EXSPRESSCHEAP online store.RU on the territory of Russia.
12.3 The nominal value is indicated in rubles on the front side of the certificate.
12.4 The certificate is non-refundable and cannot be exchanged for cash and is intended to receive a discount when paying for purchases in the online store.
12.5 The certificate is valid for 12 months from the date of activation and is a Bearer certificate. After this period, the certificate becomes invalid without notice.
12.6 The moment of activation is the moment of purchase of the certificate.
12.7 The certificate Seller is not responsible for the loss, theft or damage of the certificate, or its improper use. A lost, stolen or used certificate cannot be restored.
12.8 The certificate can be used only once, at the time of payment for the goods, the certificate is considered redeemed, and the unused amount of the certificate is not refunded.
12.9 The certificate Seller reserves the right to make changes to these terms and conditions with the subsequent publication of information about the relevant changes on the website https://exspresscheap.ru . Continued use of the certificate implies that you agree to the new terms and conditions.
12.10 The bearer of the certificate receives a discount on any product in the EXSPRESSCHEAP store.RU in the amount of the nominal value of the certificate indicated on the front side of the certificate.
12.11 If the purchase amount is more than the nominal value of the certificate, you can make an additional payment by card, any of the payment systems accepted for payment in the store.
12.12 If the purchase amount is less than the nominal value of the certificate, the gift certificate is redeemed at the time of payment for the selected product and becomes invalid, the unused discount on the gift certificate burns out.
12.13 In case of return of goods fully or partially paid for with a gift certificate, funds in the amount of the nominal value used to pay for the gift certificate are credited to a new gift certificate of a similar nominal value, the remaining funds are returned to the buyer in the same way that the surcharge for the purchased goods was made.
12.14 The validity period of the new gift certificate is calculated from the moment of its issuance.
13. VALIDITY PERIOD OF THE PUBLIC OFFER
13.1. This Public Offer comes into force from the moment of its acceptance by the Site Visitor/By the Buyer, and is valid until the withdrawal of acceptance of the Public Offer.
14. ADDITIONAL CONDITIONS
14.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Buyer to third parties.
14.2. The Internet platform and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The EXPRESS CHIP Technical Service has the right to periodically carry out the necessary preventive or other work with prior notification of Buyers, in a way that determines independently or without it.
14.3. To the relationship between the User/The provisions of the Russian legislation are applied by the Buyer and the Seller.
14.4. In case of questions and claims from the User/The Buyer can contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations, if an agreement is not reached, the dispute will be submitted to the Site Administration for consideration
. www.exspresscheap.ru 14.5. If it is impossible to resolve the dispute in a pre-trial manner, the parties resolve the dispute in court in accordance with the Current Legislation of the Russian Federation.
14.6. In the event that the court invalidates any provision of this Agreement, the decision does not entail the invalidity of the remaining provisions
15. FORCE MAJEURE
15.1. Either Party is released from liability for full or partial non-fulfillment of its obligations under this Agreement, if this non-fulfillment was caused by force majeure circumstances that arose after the signing of this Agreement. "Force Majeure Circumstances" means extraordinary events or circumstances that such a Party could not have foreseen or prevented by the means available to it. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of Russian or foreign state bodies, as well as any other circumstances beyond the reasonable control of either Party. Changes in the current legislation or regulations that directly or indirectly affect any of the Parties are not considered as Force Majeure Circumstances, however, in the event of such changes that do not allow any of the Parties to fulfill any of its obligations under this Agreement, the Parties are obliged to immediately decide on the procedure for eliminating this problem in order to ensure that the Parties continue to perform this Agreement.
15.2. Restrictions imposed or to be imposed in the sender's country due to the COVID-19 pandemic relate to force majeure circumstances.
Updated on October 14, 2021