Public Offer Agreement
about remote sale of goods
on the website of the Internet platform "EXPRESS CHIP»
Internet platform "EXPRESS CHIP", located on the domain name http://exspresscheap.ru , Limited Liability Company "EXPRESS CHIP", OGRN 1175275074930, TIN 5245029246, KPP 524501001; Legal address: 607635, Russia, Nizhny Novgorod city district, Novosti rural settlement, Engineering proezd, 7, bldg. 1, apartment 31, represented by General Director Svetlana Malova, acting on the basis of the Charter, hereinafter referred to as the" Administration of the Internet site", publishes a Public offer for the sale of Goods by remote means.
1. TERMS AND DEFINITIONS
In this Offer Agreement, unless the context requires otherwise, the following terms have the following meanings and are an integral part of it:
The offer shall mean this Agreement, including all its applications;
Acceptance—full and unconditional acceptance by the Buyer of the terms of this Offer Agreement;
Product— product, products, information about the name, range and price of which is posted on the website of the Internet platform "EXPRESS CHIP" http://exspresscheap.ru
Website — http://exspresscheap.ru
The administration of the web site - website administration
Online marketplace http://exspresscheap.ru — open for free visual review, publicly available, owned by EXPRESS CHIP LLC, a resource posted on the Internet at http://exspresscheap.ru containing information about the product range, price, and terms of delivery of the product to the Buyer.
A promotional discount is a discount that is provided for a specific Product. The discount amount is indicated on the Product page. The price of the Product is indicated taking into account the promotional discount.
Order — a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer, selected on the Website.
User — an individual, a Site visitor who accepts the terms of this Agreement and wishes to place Orders on the Internet platform "EXSPRESSCHEAP".
"Buyer" — an individual who has concluded this Offer Agreement with the Seller on the terms and conditions contained in the Offer Agreement;
Site Visitor — a person who came to the site http://exspresscheap.ru without the purpose of placing an order and purchasing goods on the Internet site "EXSPRESSCHEAP".
Seller — A legal entity or individual entrepreneur whose goods are posted on the Internet site.
Seller's Page — a Site page containing information about the terms of sale, delivery and return of Goods sold by Sellers, as well as other information that is essential for the conclusion and execution of the contract of sale of Goods. The Seller's page is available via the link placed on the product description page under the "Add to Cart" button.
Personal Account-an interface for storing and editing user data of the Buyer, a closed area of the website of the Internet platform "EXSPRESSCHEAP", http://exspresscheap.ru available only to Customers who have passed the registration procedure, allowing you to manage logical blocks.
Order history — a closed area of the Seller's Online store, accessible only to Customers who have passed the registration procedure, and containing information on all Orders of the Buyer.
Debate - a method of pre-judicial settlement of disputes between the buyer and the seller.
Bonus points are a conditional unit equal to 1 ruble.
Money Back Guarantee - under this wording, the parties understand and accept the following: Buyer/When making an order and paying for a purchase on the Online store's website, the Client/Customer automatically receives insurance for all paid orders. In case of loss of the parcel / order on any route, the insurance company reimburses the Buyer/Client/Customer for the costs of the purchased paid goods on the order and its postal delivery. The money back guarantee is canceled after the Buyer receives the parcel/By the client/By the customer.
2. GENERAL PROVISIONS
2.1. In accordance with Articles 435, 437, 494 of the Civil Code of the Russian Federation, this document addressed to individuals is an irrevocable offer of the limited Liability company "EXPRESS CHIP "(LLC" EXPRESS CHIP"), represented by the General Director Svetlana Malova, acting on the basis of the charter, to conclude a public offer agreement on the terms specified below (hereinafter — the Offer Agreement).
2.2. Full and unconditional acceptance of this Offer Agreement is the Buyer's acceptance of the terms of this Offer Agreement when registering in the "Personal Account" on the website http://exspresscheap.ru.
2.3. Acceptance of the Agreement means that the Buyer agrees to all provisions of this Agreement, and is equivalent to conclusion of the contract, Buyer shall pay and accept the Goods in accordance with the Contract-offer.
2.4. On the basis of the above, carefully read the text of this Offer Agreement
2.5. The goods sold by the Sellers under this Offer Agreement are not subject to further resale. The buyer guarantees that the goods are purchased for their own needs.
2.6.When ordering Goods through the website, the User agrees with the terms and conditions of sale set forth below (hereinafter — terms of sale of goods), with the conditions of sale and delivery of the Products hosted on the pages of the respective Sellers that contains information about the conditions of sale and delivery. In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User must immediately stop using the service and leave the site http://exspresscheap.ru
2.7. The Agreement may be changed by the Site Administration unilaterally without notifying the User/The buyer. The new version of the Agreement comes into force after 7 (seven) calendar days from the date of its publication on the Website, unless otherwise provided by the terms of this Agreement.
2.8. The Public Offer is recognized as accepted by the Site Visitor / Buyer from the moment of registration of the Visitor on the Site
2.9. The purchase and sale agreement is considered concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.
2.10.By informing the Seller of your e-mail and phone number, the Site Visitor/User/The Buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by him for the purpose of fulfilling obligations to Site Visitors/By users/Customers, in order to carry out promotional and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public Offer.
2.11.When Making An Order, The User/The Buyer agrees that the Seller may entrust the performance of the Contract to a third party
2.12.All rights and obligations with the User shall arise directly from the Seller, the Buyer, by accepting this Agreement, fully understands and agrees that in the event of concluding a contract with the Seller "EXPRESS CHIP" is not a party to that agreement and has no obligation relating to its execution, except as provided in this Public offer.
2.13.You can place an order on the Online platform http://exspresscheap.ru 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.
3. SUBJECT OF THE AGREEMENT
3.1. The text of this Agreement is a public offer (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).
3.2. Acceptance of this offer (contract) — execution by the Buyer of an order for the Goods in accordance with the terms of this offer. The Buyer makes an order for the Product by performing the actions specified in the "How to order" item, a direct link to the item: https://exspresscheap.ru/kak-zakazat/
3.3. The subject of this Agreement is to enable the User to purchase for personal, family, household and other needs not related to business activities, Products presented in the catalog web site at http://exspresscheap.ru
3.4. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the Internet platform.
3.5. The Seller transfers, and the Buyer accepts and pays for the goods under the terms of this Agreement. The buyer pays for the order with 100% prepayment. As long as the order, delivery and the insurance amount of the Parcel under the order is not paid by the Buyer in full, the order is not considered accepted for execution and delivery.
3.6. The right of ownership of the Ordered Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer. The risk of its accidental loss or damage to the Goods passes to the Buyer from the moment of the actual transfer of the Goods to the Buyer.
3.7. The prices for the Goods are determined by the Seller in a unilateral, undisputed manner and are indicated on the pages of the Internet site located at the Internet address: http://exspresscheap.ru
3.8. The price of the goods is indicated in rubles of the Russian Federation or US dollars
3.9. By accepting this offer, the Buyer agrees that:
3.9.1. The registration data (including personal data) is provided by him voluntarily.
3.9.2. Registration data (including personal data) is transmitted in electronic Form via open communication channels of the Internet»
3.9.3. Registration data (including personal data) is transferred to the Seller for the purposes specified in this offer and may be transferred to third parties for the purposes specified in this offer.
3.9.4. Registration data (including personal data) may be used by the Seller for the purpose of promoting goods and services, by making direct contacts with the Buyer through communication channels.
3.9.5. The consent given by the Buyer to the processing of his registration data (including personal data) is indefinite and can be revoked by the Buyer or his legal representative by submitting a written application to the registration address of EXPRESS CHIP LLC"
3.10.The contract concluded on the basis of the Buyer's acceptance of this offer is a contract of accession to which the Buyer joins without any exceptions and/or reservations.
3.11. The fact of placing an order by the Buyer is an unconditional fact of the Buyer's acceptance of the terms of this Agreement, including the Buyer's consent to the Seller sending him e-mail messages about the status of his order and surveys to improve the quality of customer service. The buyer who purchased the goods on the Seller's Internet site (who placed an order for the goods) is considered as a person who entered into relations with the seller under the terms of this Agreement.
4. REGISTRATION ON THE SITE
4.1. Only registered Buyers can place an Order on the Online platform, and the Buyer has the right to register on the site only 1 (one) time, i.e. it can have only one Personal Account.
4.2. When registering in the "Personal Account" on the website of the Internet platform "EXPRESS CHIP» http://exspresscheap.ru The buyer must provide the following registration information about himself:
Last name, first name
Email address (hereinafter used as login)
Password to the Personal Account (only Latin letters and numbers)
Delivery address of the ordered and paid goods
Date of birth
4.3. You can change your personal data in your Personal Account on the website
4.4. The site administration (the Seller) is not responsible for the accuracy and correctness of the information provided by the Buyer during registration and ordering
4.5. The buyer who has registered on the Internet platform receives individual identification by providing a username and password. Individual identification of the Buyer allows you to avoid unauthorized actions of third parties on behalf of the Buyer and opens access to additional services. The transfer of the Buyer's username and password to third parties is prohibited.
4.6. The Buyer is solely responsible for all possible negative consequences in the event of the transfer of the username and password to third parties.
4.7. If the User has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the site administration http://exspresscheap.ru by sending a corresponding email to the support service address: firstname.lastname@example.org
5. THE PRODUCT AND THE PROCEDURE FOR MAKING A PURCHASE
5.1. The Seller ensures that the Goods presented on the Website are available in its warehouse. The photos accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions/ characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify the information about the Product, the Buyer can contact the Seller. The information provided on the Site is updated once a day.
5.2. If the Goods ordered by the Buyer are not available in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration.
5.3. The Buyer can submit an application to the Site Administration at email@example.com about the product he needs, which is not available on the site. The site administration will take all measures to meet the needs of Customers. Further actions are similar to all the above and below described schemes of work.
5.4. The buyer can order no more than 10 pieces of one type of product in one order. If the Buyer orders more than 10 pieces of one type of product in one order, the Seller and the Site Administration are not responsible for the customs seizure of a part of the product exceeding 10 pieces or the entire batch of products. The cost of the seized goods, due to the fault of the Buyer who did not comply with the requirements of the customs rules, is not returned.
5.5. In case of cancellation of the fully or partially paid Order, the Parties agree on the terms of compensation for the amount paid: The cost of the cancelled Product is returned by the Seller to the Buyer in the manner in which the Product was paid for. Or the Buyer can choose any other products to order for the canceled amount.
5.6. The Buyer's order is made in accordance with the procedures specified on the Website in the "How to order" section at https://exspresscheap.ru/kak-zakazat/
5.7. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
5.8. After placing an Order on the Website, the Buyer is provided with information about the order and delivery terms by sending an email message to the address specified by the Buyer during registration.
5.9. The order is considered incomplete if the Buyer has not made the payment for the goods on the website http://exspresscheap.ru. If the Buyer has closed the order and made a payment, then such an Order is considered completed.
5.10. Large-sized goods, goods weighing more than 10 kg, as well as an order based on customer sketches, are issued by additional agreement between the Seller and the Buyer. The buyer will not be able to close the order and pay for this order without confirmation of the cost and the final cost of the Seller (the parties agree on the sketch, the preparation period of a tree, the terms of producing products, the delivery time of the product, the cost of insurance of the goods, the cost of the fees, the shipping cost to door and other costs).Based on the results of the approvals of all amounts, the Buyer makes a payment in the amount of 50% of the cost of the product , delivery, insurance, and duty. Full payment, the second part of the cost of 50% is made by the Buyer before the beginning of the production of the product by the Seller. The Seller notifies the Buyer that the product is ready to be manufactured.
5.11. Terms of production of products made of wood, under the order, as well as under the order according to the sketches of the Buyer, can reach 4 months.
5.12. The Seller has the right to cancel the Customer's Orders containing Products that the Customer has previously refused 5 or more times, indicating the reasons not related to the presence of defects in these Products
5.13. The Seller has the right to refuse to conclude a contract and place an Order if the Customer has already issued and has not received other previously issued Orders for a total amount of 20 thousand rubles or more.
5.14. All information materials about the Products presented on the Site are for reference purposes and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the Product, before placing an Order, the Customer should contact the Seller.
5.15. If the execution of the Order by the Seller became impossible for reasons beyond the control of the Customer or the Seller (in the case of closure of the region of delivery, delivery Service, change of customs rules and procedures, and other circumstances preventing delivery of the Product in a consistent manner, including in the event of loss of your Order during delivery, the absence of Goods by the supplier of the Product, the non-arrival of Goods at the warehouse of the Seller, the lack of Goods in the warehouse in mind revealed when processing Order of marriage, presort or malfunction of the Product, etc.). The Seller must immediately notify the Customer of this by sending an electronic message to the email address specified during registration on the Site and/or in the "Messages" section, and the Customer must cancel the purchase and sale agreement or agree on new terms of delivery of the Goods by placing a new Order, if the Goods are on sale.
6. PRODUCT DELIVERY
6.1. The methods and approximate terms of delivery of Goods sold on the Internet platform are indicated on the Website in the section "Delivery of goods" at the address http://exspresscheap.ru/dostavka
6.2. The methods and approximate terms of delivery of the Goods sold by the Sellers are indicated on the corresponding pages of the Sellers on the Website http://exspresscheap.ru. Delivery times may have deviations in the direction of increase, but not more than 120 days, (the increase in terms is associated with the CIVID-19 pandemic)
6.3. The territory of delivery of the Goods presented on the Site is not limited to the Russian Federation, the Republic of Belarus, Kazakhstan and Ukraine. In cases of agreement between the customer and the seller, delivery can be made to other countries.
6.4. The territory of delivery of certain types of Goods is limited to certain countries. A detailed list of goods whose delivery is restricted is contained in the Customs Regulations of the Buyer's country.
6.5. The rules for the import of Parcels, restrictions on the import of goods, as well as the permissible amounts of purchased goods, which are set by the Buyer's country, are tracked by the Buyer independently. When ordering Products, the Buyer independently complies with the rules and Requirements for the import of products from Sri Lanka established by the Buyer's country.
6.6. Delays in delivery are possible due to unforeseen circumstances that occurred not through the fault of the Seller. COVID-19 pandemic refers to unforeseen circumstances)
6.7. Delivery of the goods to the Buyer can be carried out in various ways, chosen by him when placing the order. The delivery period is from 17 (seventeen) to 150 (one hundred and fifty) days, depending on the delivery method.
6.8. The delivery time may be extended at the request of the Buyer by contacting the Seller.
6.9. The delivery time of bulky cargo can reach up to 150 days, depending on the place of delivery and the method.
6.10.The delivery method is chosen by the Buyer when placing the order.
Postage (35-60 days)
Sea Mail (90-150 days)
EMS Shipping (17-25 days)
Budget shipping (10-60 days)
6.11. Upon receipt of the Order, the Order is handed over to the Buyer or to the third party specified in the Order as the recipient (hereinafter referred to as the Buyer and the third party as the "Recipient").
6.12. The delivery charge for each Order is calculated individually, based on information about the Seller product ordered, the weight of Product, region and shipping method.
6.13.The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. The terms and conditions of charging for delivery are available on the SRI LANKA Post website. Sellers who sell their Products on the Internet site may charge a separate fee for the delivery service (the terms and cost of delivery, if a separate fee is charged for it, are posted on the corresponding Pages of the Sellers).
6.14. Claims to the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of the Russian Federation "On Consumer Rights Protection" and the warranty obligations of the relevant Seller. In this regard, the acquisition of the Goods delivered does not give the Purchaser the right to claim delivery of the Goods in warranty service or replacement, makes it impossible to provide warranty service or replacement of the Product by going to the Buyer and does not imply the possibility of a return the shipping cost of the Goods in cases where the Buyer is entitled to a refund for the Goods as such, in accordance with the RF Law "On protection of consumer rights".
6.15. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the time of receipt of the Goods by the Recipient at the post office, unless the Parties provide for other places to receive the order.
6.16. Upon receipt of the Order at the post office by the Recipient after all the necessary procedures related to the receipt of the Goods is obliged to inspect the delivered Product and to produce its opening in the presence of the postal workers to check the Goods for compliance with the quantity, assortment and completeness of Goods and also test the life of the delivered Goods and packaging integrity. If there are claims to the delivered Goods ( under-investment, attachment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), at the direction of the Recipient, the Post Office employees draw up a Report on the identified inconsistencies. If the Recipient has not filed a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
6.17. In case of return delivered by Mail in connection with any claims to the Item, the Recipient must attach to the Shipment, and send it to e-mail the Seller and the administration of the site (firstname.lastname@example.org), (scanned copy or photo format .jpeg,. png) containing the returned Product, the following documents:
a copy of the payment receipt or other document confirming the purchase of the returned product on the online platform http://exspresscheap.ru
photos with identified product defects.
a copy of the Shipment inventory;
the return form. ( download)
6.18. The goods presented on the Website, in terms of quality and packaging, comply with GOST and TU, which is confirmed by the relevant documents of the Manufacturer's country (certificates, etc.).
6.19. Free delivery is carried out within the borders of the city of Nizhny Novgorod. Delivery becomes free when you buy from 1300 (one thousand three hundred rubles). Delivery in Nizhny Novgorod is carried out within two days from the moment of placing and paying for the order on the website exspresscheap.ru If the purchase price is less than 1300 rubles, the delivery cost by courier is 200 rubles within the borders of the city of Nizhny Novgorod.
6.20 Budget delivery - delivery that is also carried out by Sri Lanka post, This type of delivery excludes: cargo and parcel insurance, tracking (track number), any guarantees for the delivery of cargo to the Russian Federation. When choosing this type of delivery, the buyer who placed the order on the site assumes all responsibility Exspresscheap.ru. ExpresscHip LLC does not assume any responsibility for the delivery and departure of goods from Sri Lanka. This type of delivery is carried out only in Russia. With a separate agreement between the Buyer and the seller, this type of mail can be sent to the Buyer's country.
7. PAYMENT FOR THE GOODS
7.1. The price of the goods sold on the Internet site is indicated in rubles of the Russian Federation, US dollars and includes value added tax if the relevant Seller applies the general tax system.
7.2. The price of the Product is indicated on the Website. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the item or Order completely. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order was paid, the Seller returns the amount paid for the Order to the Buyer in the same way as it was paid, or the Buyer selects on the site any other products for the amount that was paid by the Buyer for the canceled order.
7.3. The price of the Goods on the Website may be changed by the Seller unilaterally. At the same time, the price of the Goods paid for by the Buyer is not subject to change. The price of the Product can be differentiated by region.
7.4. Online payments are accepted through electronic payments via the Robokassa payment system and the PayPal electronic payment system.
7.4.1 When paying for an order through the Robokassa payment system, you will be redirected to the Robokassa payment gateway where you will need to enter the details of the bank card with which you pay for the order. The connection to the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the secure Internet payment technology VerifiedByVisa or MasterCardSecureCode, you may also need to enter a special password to make the payment.
7.4.3 When paying for an order via PayPal, you will be moved to the PayPal payment system page. A PayPal account is required for payment. You can create an account on the site: https://www.paypal.com/ru/
126.96.36.199 Starting from July 31, the PayPal payment system cancels internal transfers in Russia. Read more on the company's website.
7.4.4 When paying through the Robokassa payment system, a commission is charged for the transaction, according to the Robokassa tariff plans. Please check the exact percentage of the commission on the website https://robokassa.com. When paying via PayPal, a transaction fee may be charged. Check on the website www.paypal.com/ru/
7.5. Features of payment for Goods using bank cards:
In accordance with the Regulation of the Central Bank of the Russian Federation "On the issue of Bank Cards and on transactions made using payment cards" dated 24.12.2004 No. 266-P, transactions on bank cards are performed by the cardholder or an authorized person.
Authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to perform this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
In order to avoid cases of various types of illegal use of bank cards when paying, all Orders placed on the Site and prepaid by bank card are checked by the Seller. In order to verify the identity of the owner and his / her eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
8. RETURN OF GOODS AND FUNDS
8.1. The return of the Goods is carried out in accordance with the "Terms of Return" specified on the Website at the address https://exspresscheap.ru/vozvrat/. The rules for the return of Goods can be set by each relevant Seller independently and are published on the corresponding Page of the Seller. "EXPRESS CHIP is not obligated to return the Goods sold by the Sellers.
8.2. The refund of funds to the Buyer is made to the personal account of the EXSPRESSCHEAP Internet platform.RU of the customer within 2 (two) working days from the date of receipt of the goods at the Seller's warehouse.
8.3. The refund of funds to the Buyer is made to the bank account within 5 (five) – 30 (thirty) working days (the period depends on the Bank that issued the bank card), from the moment of receipt of the goods at the Seller's warehouse.
8.4. Return of Goods of proper quality is a product in the original ("native") packaging, with all the tags-labels that were available at the time of sale.
8.5. Damaged goods, with traces of wear, with torn labels, are not subject to return! Gift souvenirs and postcards are also non-refundable.
8.6. The Buyer does not have the right to refuse the ordered and paid Goods.
8.7. The return of the Goods of inadequate quality:
8.7.1. A product of improper quality means a product that is defective and cannot ensure the performance of its functional qualities. The received product must match the description of the ordered product on the Website http://exspresscheap.ru. The difference between the design elements or design from the description stated on the Site is not a sign of improper quality.
8.7.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receipt of the Goods.
8.7.3. Upon receipt of the Order at the post office of the Recipient is obliged to inspect the delivered Product and to produce its opening in the presence of the postal workers to check the Goods for compliance with the quantity, assortment and completeness of Goods and also test the life of the delivered Goods and packaging integrity. If there are claims to the delivered Goods (under-investment, attachment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), at the direction of the Recipient, the Post Office employees draw up a Report on the identified inconsistencies. If the Recipient has not filed a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
8.7.4. If the Goods of improper quality were handed over to the Buyer and this was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Article 18 "Consumer rights when defects are found in the goods" of the Law on Consumer Protection.
8.7.5.The requirement to return money paid for the product amounts to be satisfied within 30 days from the date of the relevant requirements by the Purchaser and confirmation of their claims above mentioned documents, in the above terms (article 22 of the RF Law "On protection of consumer rights").
8.8. Are not subject to exchange and return (according to the List approved by the decree of the Government of the Russian Federation of January 19, 1998 No. 55):
8.9. The refund is made by returning the cost of the paid Goods to the bank card. The method must be specified in the corresponding field of the return request, which can be found at the address (form) or in another similar document issued by the Seller. Methods of refund of funds paid for Goods of improper quality sold by Sellers are determined by such sellers themselves and are indicated on the relevant Pages of the Sellers.
8.10. Also, a refund can be made to the personal bonus account of the Buyer, for further payment with bonus points of the ordered goods. Learn more about bonus points here.
9. SETTLEMENT OF DISPUTES ON ORDERS
9.1. Settlement of disputes (disputes) on orders, in the following cases:
The parcel tracking track number is not specified by the Supplier, and you cannot track the movement of your parcel.
The products were received in unsatisfactory condition
The resulting products differ from those listed on the site in terms of parameters, characteristics, or attributes.
occurs by opening a debate on the site.
The debate is opened no later than 2 (two) days after the closing of the transaction.
In case of inaction of the seller, the Buyer must contact the support service: write a letter, no later than 15 working days from the date of opening of the "Debate" to the email address: email@example.com
In the letter, you must provide all the details of the problem, the order number, attach a photo and describe the essence of the negotiations with the Supplier.
The EXPRESS CHIP team will take all possible measures to sort out the disputed situation.
10.1. The Seller is not responsible for any damage caused to the Buyer as a result of improper use of the Goods purchased on the Internet Site.
10.2. The site Administration is not responsible for the content and operation of external sites.
10.3. EXPRESS CHIP LLC is not responsible for the quality of the Goods sold by the Sellers, as well as for the fulfillment of their obligations to transfer the Goods to the Buyer, according to their completeness and quantity corresponding to the Order issued by the Buyer. The Buyer hereby agrees that any claims regarding the quality, quantity and completeness of the Goods, as well as the delivery time of the Goods, are subject to referral to the seller whose Goods were ordered on the Online Platform. At the same time, EXPRESS CHIP undertakes to assist Buyers in resolving their claims against Sellers by providing all information available to EXPRESS CHIP regarding the working procedure, terms of sale and return of Goods, the location of the relevant Sellers, as well as any other information essential for resolving such claims that is at the disposal of EXPRESS CHIP and is not confidential by law or contract.
10.4. The Seller undertakes to:
10.4.1. From the moment of conclusion of this Agreement, to ensure in full all obligations to the Buyer in accordance with the terms of this agreement and the current legislation. The Seller reserves the right to default on the obligations under the Contract in the event of force majeure.
10.4.2. Process the Buyer's personal data in accordance with the procedure established by the current legislation regarding the organization of processing and ensuring the security of personal data.
10.4.3. In the case of achieving the purpose of processing personal data, the Seller is obliged to stop processing your personal data, or to provide termination (if the processing of personal data is carried out by another person acting on behalf of the Seller) and destroy the personal data or to ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) within a period not exceeding thirty days from the date of achievement of the purpose of personal data processing, unless otherwise provided by the contract, a party which, the beneficiary or guarantor of which is the Buyer, other agreement between the Seller and the Buyer.
10.4.4. In case of withdrawal by the Purchaser of consent to the processing of personal data, the Seller is obliged to stop processing, or to provide termination of this treatment (if the processing of personal data is carried out by another person acting on behalf of the Seller) and if protecting your personal information is no longer required for the purposes of the processing of personal data, destroy the personal data or to ensure their destruction (if the processing of personal data is carried out by another person acting on behalf of the Seller) at time, not exceeding thirty days from the date of receipt of the specified recall, unless otherwise provided for in the contract to which the Buyer is a party, beneficiary or guarantor.
10.4.5. Send one of the following (product receipt, cash receipt, payment invoice, invoice) to the Client's email address that was specified in the Personal Account on the site www.exspresscheap.ru
10.5. The seller has the right to:
10.5.1. Change this Agreement, Prices for Goods and Tariffs for related services, methods and terms of payment and delivery of goods unilaterally, placing them on the pages of the Internet site located at the Internet address: www.exspresscheap.ru
10.5.2. All changes take effect immediately after publication, and are considered to be communicated to the Buyer from the moment of such publication.
10.5.3. To implement the recording of telephone conversations with the customer. In accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection". The Seller undertakes to: prevent attempts of unauthorized access to information and / or transfer it to persons who are not directly related to the execution of Orders, to detect and prevent such facts in a timely manner.
10.5.4. Without the consent of the Buyer, transfer their rights and obligations to perform the Contract to third parties.
10.5.5. The Seller has the right to make restrictions on the Goods delivered to the Customer at the same time.
10.5.6. Use the "cookies" technology. "Cookies" do not contain confidential information and are not transmitted to third parties.
10.5.7. Get information about the IP address of the Site user www.exspresscheap.ru. This information is not used to establish the identity of the visitor and is not subject to transfer to third parties.
10.5.8. The Seller has the right to send advertising and informational messages to the Buyer via e-mail and sms mailings with information about discounts, promotions, new arrivals, etc.The frequency of mailings is determined by the Seller independently, unilaterally.
10.5.9. The seller has the right to make restrictions on the amount of ordered goods for one day of delivery.
10.6. The Buyer undertakes to:
10.6.1. Prior to the conclusion of the Contract, familiarize yourself with the content and terms of the Contract, the prices of the Goods offered by the Seller on the Internet site.
10.6.2. In fulfillment of the Seller's obligations to the Buyer, the latter must provide all the necessary data that uniquely identifies him as the buyer and is sufficient to deliver the Goods paid for to the Buyer.
10.6.3. Pay for the ordered Goods and their delivery under the terms of this agreement.
10.6.4. Observe the Rules of Sale.
10.6.5. Not to use the goods ordered on the website for business purposes.
10.7. The site administration has the right to:
10.7.1. Send the Buyer advertising and informational messages via e-mail and sms-mailings with information about discounts, promotions, new arrivals, etc. The frequency of mailings is determined by the site Administration independently, unilaterally.
11. CONFIDENTIALITY AND INFORMATION PROTECTION
11.1. User's Personal Data/The Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.
11.2. When registering on the Site, the User provides the following information: Last name, First name, Patronymic, contact phone number, email address, date of birth, delivery address of the product.
11.3. By submitting their personal data to the Seller, the Site Visitor/User/The Buyer agrees to their processing by the Seller, including in order to fulfill the Seller's obligations to the Site Visitor/By the user/The Buyer within the framework of this Public Offer, the Seller's promotion of goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Customers, conducting prize draws among Site Visitors/Users/ Buyers if any take place, monitoring the User's satisfaction with the Site/The user/The Buyer, as well as the quality of the services provided by the Seller.
11.4. Personal data processing means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
11.4.1. The Seller has the right to send information, including advertising messages, to the User's e-mail and mobile phone/The buyer. User/The buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the site administration of their refusal by sending a corresponding application to the email address firstname.lastname@example.org. Service messages informing the User/The Buyer's information about the order and the stages of its processing is sent automatically and cannot be rejected by the User/The buyer.
11.4.2. Withdrawal of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer by submitting a written application to the address specified above.
11.4.4. The Administration receives information about the IP address of the Site visitor www.exspresscheap.ru This information is not used to identify the user.
11.4.5. The Seller, the Site Administration, are not responsible for the information provided by the User/ By the Buyer on the Site in a publicly available form.
11.4.6. The Seller has the right to record telephone conversations with the User/The buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
* Read more about the procedure for exercising the rights provided for by Federal Law No. 152 "On Personal Data" here.
12. GIFT CERTIFICATES
12.1 The use of this gift certificate (hereinafter referred to as the certificate) implies that the Buyer and / or the Holder and / or Bearer of this Certificate accepts the terms and conditions set out below.
12.2 This certificate can be used to receive a one-time discount in the amount of the certificate's face value in the EXSPRESSCHEAP online store.RU on the territory of Russia.
12.3 The value of the nominal value is indicated in rubles on the front side of the certificate.
12.4 The certificate is non-refundable and cannot be exchanged for cash and is intended to receive a discount when paying for purchases in the online store.
12.5 The Certificate is valid for 12 months from the date of activation and is a Bearer certificate. After this period, the certificate becomes invalid without notice.
12.6 The moment of activation is the moment of purchase of the certificate.
12.7 The seller of the certificate is not responsible for the loss, theft or damage of the certificate, or its improper use. A lost, stolen, or used certificate cannot be restored.
12.8 The certificate can be used only once, at the time of payment for the goods, the certificate is considered redeemed, and the unused amount of the certificate is not returned.
12.9 The Certificate Seller reserves the right to make changes to these terms and conditions with the subsequent publication of information about the relevant changes on the website https://exspresscheap.ru. Continued use of the certificate implies that you agree to the new terms and conditions.
12.10 The bearer of the certificate receives a discount on any product in the EXSPRESSCHEAP store.RU in the amount of the nominal value of the certificate indicated on the front side of the certificate.
12.11 If the purchase amount is more than the nominal value of the certificate, you can make an additional payment using the card or any of the payment systems accepted for payment in the store.
12.12 If the purchase amount is less than the nominal value of the certificate, the gift certificate is redeemed at the time of payment for the selected product and becomes invalid, the unused discount on the gift certificate is burned.
12.13 In case of return of goods wholly or partly paid for with a gift certificate, cash, funds in the amount of denomination used to pay for the gift certificate, shall be credited to a new gift certificate the same denomination, the remaining funds returned to the buyer in the same way, which was made co-payment for the purchased goods.
12.14 The validity period of a new gift certificate is calculated from the moment of its issuance.
13. VALIDITY PERIOD OF THE PUBLIC OFFER
13.1. This Public Offer comes into force from the moment of its acceptance by the Site User/By the Buyer, and is valid until the moment of revocation of the acceptance of the Public Offer.
14. ADDITIONAL TERMS AND CONDITIONS
14.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relations with the Buyer to third parties.
14.2. The Internet platform and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of "EXPRESS CHIP" has the right to periodically carry out the necessary preventive or other work with prior notification of Buyers, in a way that determines independently or without it.
14.3. The relationship between the User/The Buyer and the Seller apply the provisions of the Russian legislation.
14.4. In case of questions and complaints from the User/The Buyer can contact the Seller by phone or in any other available way. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the site Administration for consideration. www.exspresscheap.ru
14.5. If it is impossible to resolve the dispute in a pre-trial manner, the parties shall resolve the dispute in court in accordance with the Current Legislation of the Russian Federation.
14.6. If the court finds that any provision of this Agreement is invalid, the decision does not entail the invalidity of the remaining provisions
15. FORCE MAJEURE
15.1. Any of the Parties is released from liability for full or partial non-performance of its obligations under this Agreement, if this non-performance was caused by force majeure circumstances that arose after the signing of this Agreement. "Force Majeure" means extraordinary events or circumstances that such a Party could not have foreseen or prevented by the means available to it. Such extraordinary events or circumstances include, but are not limited to: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of Russian or foreign state bodies, as well as any other circumstances beyond the reasonable control of either Party. Changes in current legislation or regulations that directly or indirectly affect any of the Parties are not considered Force Majeure, however, in the event of such changes that do not allow any of the Parties to fulfill any of its obligations under this Agreement, the Parties are obliged to immediately make a decision on the procedure for eliminating this problem in order to ensure that the Parties continue to perform this Agreement.
15.2. Restrictions imposed or to be imposed in the country of the sender due to the COVID-19 pandemic relate to force majeure.
Updated on January 29, 2021